Wrong, damaged or compromised orders
If an item is incorrect, damaged, leaking or appears to have been tampered with, contact us as soon as possible after delivery. Include your order number, a description of the issue and clear photos of the parcel and product. Please keep the packaging while we review the matter.
After reviewing the facts, we will discuss an appropriate resolution for the affected item, which may include a replacement or refund. We may ask for additional information. For food-safety reasons, do not send an opened food product back unless we specifically arrange it.
Cancellations and other return requests
If you need to cancel or change an order, contact us as soon as possible. Options depend on whether the order has been prepared or dispatched. For a sealed, unused item or another return request, contact us first; we will consider the product's condition, food-safety requirements and applicable law.
Refund handling
If a refund is agreed, we will confirm the amount and the practical method for returning it with you. The time it takes for funds to reach you can depend on the payment method and any providers involved. We will explain any next step directly.
Your legal rights
This policy does not remove or reduce any rights you have under applicable Pakistani consumer-protection law. If you have a concern, please contact us so we can try to resolve it.
Contact
Use the contact details on the Contact page and include your order number so we can find the order promptly.